Posting Title

Sr. Supervisor II – Records Program Manager

Requisition Number

1197BR

Location

Golden, CO

Position Type

Regular Employee

Hours Per Week

40

Job/Research Summary

The Records Program Manager will be directly responsible for establishing the strategic direction of NREL’s Records Management (RM) Program by developing and implementing strategies that drive the optimal capture, delivery, use, retention, and disposition of NREL’s information in electronic and paper format. The successful candidate will also provide business process expertise and support to all NREL organizations to promote acceptance and continual improvement of RM. This position will have both supervisory and technical responsibilities.

Job Duties

• Establish the strategic direction of NREL’s RM Program by assessing the current program and analyzing the business processes associated with records across the records management lifecycle. Identify gaps, develop and implement improvements, and maintain NREL’s RM Program. Develop the necessary NREL policies, procedures, work instructions, and forms and monitor compliance with Federal/DOE/NARA laws, orders and guidelines.
• Provide business process expertise and support in order to develop, design, and implement new methodologies, processes, systems, and technologies that increase process efficiencies and compliance in support of NREL’s RM Program. Collaborate with DOE headquarters and other National Laboratories on best practices.
• Lead and coordinate records management projects through development and execution of project plans, negotiation of deliverables, and successful implementation of new records management requirements into the existing program.
• Develop and manage budgets, evaluate and hire new records staff, coach and mentor staff, develop and deliver staff performance evaluations including addressing performance issues if required, review and approve staff work for quality and accuracy, plan and direct the work of records staff in the delivery of RM services, and provide project management and leadership.
• Write proposals and make formal presentations to executive management for process improvement projects relating to paper and electronic records management, and conduct cost/benefit analysis in support of NREL’s RM Program.
• Conduct internal reviews and coordinate external reviews to ensure compliance with NREL’s RM policies and procedures, and with applicable laws, orders, and guidelines.
• Represent NREL’s RM interests in external forums.
• Develop and conduct NREL’s RM User Awareness Training.
• Develop and update RM reporting/metrics for NREL management.
• Ensure the implementation of and adherence to RM policies and procedures.

Required Education and Experience

Relevant Bachelor's Degree and 5 years experience in a business or technical discipline or equivalent education/experience.

Additional Basic Required Knowledge, Skills and Abilities

Relevant experience performing the analysis, design, implementation, and administration of all elements of a records management program, including:

• Applying retention and disposition to records, information, and data in paper and electronic format.
• Managing projects or initiatives in the area of electronic records and information management.
• Leading process improvement initiatives concerning information creation, review, use, maintenance, and disposition.
• Identifying training needs, developing the necessary training materials, and delivering training to NREL staff.

Extensive knowledge of laws, regulations, principles, procedures, and practices related to records management. Excellent leadership and project management skills and competence in program/project management. Ability to make informed decisions and to work independently. Skilled in analytical techniques, practices, and problem solving. Demonstrated interpersonal, conflict resolution, oral and written communication, and teaming skills. Demonstrated problem-solving and negotiating skills. Proficient at using all applications in the MS Office suite.

Strong skills in managing a small group of records management personnel (3-5). Management experience within the last 5 years including coaching, mentoring, negotiating performance goals and objectives, performance reviews, managing work assignments, and managing budgets.

Preferred Qualifications

Master's degree in archives and records management, library science, information systems, business administration, or related field.

A minimum of 10 years of progressively increased responsibility in program/project leadership in records management (including both paper and electronic records). Recent experience in the development and implementation of a site-wide electronic records management system.

Records Management certifications (such as CRM and ERM) are highly desirable